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Privacy Policy

Privacy Policy (Free ADU Consultations – Calls & Texts)

Effective Date: 01, 01, 2026
Company: Neo Builders and Design Inc (“we,” “us,” “our”)
Website: https://www.neobuildersadu.com

Contact: marketingneobuilders@gmail.com | 424.288.6472 | 6244 Alcove Ave, North Hollywood, CA 91606

1. What this policy covers

This Privacy Policy explains what information we collect when you request or participate in a free ADU consultation, including phone calls that may be recorded and text messages related to scheduling and discussing your consultation, how we use it, and how we protect it.

2. What information we collect

When you contact us or request a consultation, we may collect:

  • Contact information: name, phone number, email address

  • Property information: address, parcel/lot details you provide, photos you share, project goals, budget range, timelines

  • Communication data: call metadata (date/time/duration), voicemail, emails, and text message content

  • Call recordings: if a call is recorded, the audio recording and any notes created from it

  • Website data: basic analytics such as IP address, browser type, device type, and pages visited (if enabled on our website)

3. How we use your information

We use your information only for:

  • Providing and delivering the free ADU consultation

  • Scheduling/rescheduling appointments and sending reminders by text or phone

  • Reviewing recorded calls for quality assurance, training, and to ensure we accurately understand your project needs

  • Preparing estimates, scope discussions, and next steps you request

  • Responding to your questions and communicating about your project

4. Text messages and consent

If you provide your phone number, you may receive texts related to your consultation (e.g., scheduling, confirmations, reminders, and follow-ups about the consultation).
You can opt out at any time by replying STOP (or by contacting us at the email above).

5. Sharing of information / Third parties

We do not sell, rent, share, or disclose your personal information to third parties for their marketing purposes or for advertising/retargeting.

We may use trusted vendors (for example, phone, texting, scheduling, or cloud storage providers) solely to help us operate our business. These providers are permitted to process information only on our instructions and only to provide services to us.

6. Data retention

We retain consultation information (including call recordings, if any) only as long as needed to:

  • provide the consultation and any requested follow-up, and

  • maintain business records,
    unless a longer period is required by law.
    You may request deletion as described below.

7. Your choices and requests

You can request to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Delete your information and/or call recordings (where legally permitted)
    To make a request, contact us at: marketingneobuilders@gmail.com

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, or disclosure.

9. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The “Effective Date” at the top will reflect the latest version.

11. Contact us

Neo Builders & Design Inc
marketingneobuilders@gmail.com

424.288.6472

6244 Alcove Ave, North Hollywood, CA 91606

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